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Order tracking

Know where it is. Know what happens next.

Your personal tracking link appears after your order ships. Open it from your shipping email or customer account.

Where tracking lives

Shopify creates a private order-status page for each order. It is not one public search page.

1

Order confirmed

Your order-status page confirms that Shopify received the order.

2

Ready to leave

Tracking appears after the order receives a carrier number.

3

On its way

The carrier page shows scans, delays and the estimated delivery.

Use your shipping email

When your order leaves the warehouse, the shipping confirmation contains the carrier link.

No shipping email yet, or tracking has not moved for several days?

Contact Ortavio